Frequently Asked Questions
Do you have any questions?
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping & Delivery
Where do you ship?
We offer worldwide shipping.
How long does shipping take?
Enjoy insured shipping on all orders. We process orders within 1-3 business days before dispatching. Upon shipment, the anticipated delivery times are as follows:
- USA : 7–14 business days
- International : 14–31 business days
Once your order is on its way, you’ll receive a confirmation email with tracking details.
We use reliable shipping carriers to ensure your order arrives safely and on time. Specific carriers will be selected based on the shipping method chosen and your delivery location.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your order on our Track Your Order page.
Do you offer expedited shipping?
Currently, we offer standard shipping. We’re working on adding expedited options in the future.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
How do I initiate a return or exchange?
Please contact our customer support team at support@yappyboo.store with your order number and reason for return. We’ll provide you with the return instructions.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Orders & Payments
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, we can assist with modifications or cancellations. Please contact us as soon as possible at contact@yappyboo.com
Do you offer gift wrapping or personalized messages?
Currently, we do not offer gift wrapping or personalized messages. We’re exploring these options for the future.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Products & Care
How do I choose the right size for my pet?
Each product page includes a sizing guide to help you select the appropriate size for your pet. If you’re unsure, feel free to contact our support team for assistance.
How should I clean YappyBoo products?
Most of our products are machine washable. Specific care instructions are provided on each product page.
Are your products safe for all pets?
Our products are designed with pet safety in mind. However, always supervise your pet during use and consult with a veterinarian if you have specific concerns.
Contact & Support
How can I contact YappyBoo?
You can reach us via email at support@yappyboo.store or through our Contact Us page.
What are your customer service hours?
Our team is available Monday through Friday, 9 AM to 5 PM (EST). We strive to respond to all inquiries within 24 hours.
Are your products safe for all pets?
Our products are designed with pet safety in mind. However, always supervise your pet during use and consult with a veterinarian if you have specific concerns.